FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our handmade tumblers, sublimation products, personalised gifts, and ordering process. If you can’t find the information you’re looking for, please feel free to contact us—we’re always happy to help.
How long does it take to make my order?
Most orders are handmade to order and typically take 3–7 business days to complete, depending on the complexity of the design and current order volume.
Do you offer custom and personalised items?
Yes! We love creating custom products. Many of our tumblers, pens, wind spinners, keychains, and other items can be personalised with names, colours, and unique designs.
What sizes do your tumblers come in?
We offer a range of sizes including 10oz kids tumblers, 16oz, 20oz, 24oz, and 40oz tumblers.
Are your snow globe tumblers sealed?
Yes, our snow globe tumblers are professionally sealed and crafted using high-quality materials to ensure durability and long-lasting sparkle.
What products can be sublimated?
We offer a variety of sublimation products including tumblers, phone cases, wind spinners, mouse pads, keyrings, notebooks, bottle openers, and more.
Do you ship Australia-wide?
Yes, we ship across Australia. Shipping costs and delivery times are calculated at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive tracking details via email or message.
What payment methods do you accept?
We accept secure online payments through our website, including major credit/debit cards and other payment options available at checkout.
Do you offer refunds or replacements?
If your item arrives damaged or there is an issue with your order, please contact us within 7 days of receiving your item so we can arrange a replacement or suitable resolution.
Where can I see your latest products and live sales?
Follow us on TikTok and social media to see behind-the-scenes content, new product releases, and live shopping events with exclusive deals. ✨